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(More customer reviews)In December 2010, I ordered a studio XPS computer with all the goodies from Dell. This machine has been a total nightmare for someone who works online. In January 2011 (within 30 days of the purchase) the motherboard, display, and optical drive failed. Dell did send a technician to the house to replace these items. The fixes did not work and Dell sent me a new computer. The new computer was no better than the last; it started crashing on a regular basis. I called Dell for support; they insisted it was a software issue, not covered by the warranty (which expires in 2015).
They transferred me to the software department; I had to pay $107 for them to look at it online. Then the technician insisted that my computer had many viruses. I asked how that could be since McAfee protection came with my system and I was using it regularly. The technician insisted that McAfee was no good - you must buy Norton or this will keep happening. Okay - I did that. Then the technician did something that caused my computer to no longer boot. It took a couple of hours for him to reformat my hard drive. I lost all my information. Thankfully, most of the information was on my old computer since I had had only the new one for a couple weeks.
The past couple of months I have had difficulties using my CD/DVD optical drive. Dell sent a technician out to the house and replaced it. It was tested and worked fine. About 10 min. after the technician left, I tried to install a new program. My whole computer crashed. I called the technician and he called Dell who said that I had to call Dell for further repairs. I did. I spent about four hours with somebody in the hardware support division fishing around inside my computer. He kept trying to update my drivers for the optical drive, which the technician installed a few hours earlier. Eventually, the online technician deleted something and my computer crashed and refused to reboot.
I called Dell back and they sent me back to hardware support making me do a number of tests with the different F 1-12 buttons. Eventually we got it restarted and he sent me over to software because he could not figure out what was wrong. Once again, I had to pay for software support. After about three hours of testing, software support could not fix the problem either. Software decided that it was a hardware problem and the motherboard and optical drive need replaced again. There was no refund from the software support I purchased, even though it did not help. Here is a word to the wise - DO NOT BUY A DELL COMPUTER!
Click Here to see more reviews about: Dell Studio XPS 15 Laptop, i7-2630QM, 8GB DDR3 Memory, 15.6 INCH FHD LCD Screen, NVIDIA GeForce GT 525M 1GB graphics, TV Tuner, 750GB 7200 RPM HD, Tray Load Blu-ray Disc, Windows 7 Home Premium, Backlit Keyboard, 2 Year Limited Warranty
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