P&F BDP5506/F7 1080p Blu-Ray Disc Player - Black Review

Average Reviews:

(More customer reviews)I bought one of these from Wal-Mart because of the ability to access the internet with your PC through the MediaConnect feature but was unable to download the required software from Philips' site or get any tech support who could help or understand what the issue might be with the Philips site.
The instructions tell you to enter a code found on a CD with the player. There is no CD. The set-up menu tells you to go to [...] and enter a code you can find on the player's set-up screen.
I tried this multiple times on multiple browsers on multiple computers and kept getting this message:
"Wi-Fi MediaConnect has encountered an internal error. Sorry for any inconvenience. Please try again later."
No luck with either phone, chat or e-mail support.
I can't fathom why such a large international company can operate this way.
I'm done and will return the player.
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Support Transcript
Chat started!
AGENT : Hello ME
AGENT : How may I help you today?
ME: My name is ME. I bought a BDP5506/f7 blue-ray DVD player because of the MediaConnect feature. However, I cannot download the software from your site after I put in the code ############ from the receiver. I get a message that there has been an internal error on the server. I have tried with three different browsers on three different computers.
AGENT : It seems that you are typing some text. Could you please send the text that you have typed so that I may know that you are still connected with me?ME: I just did.
AGENT : I apologize for your recent experience and will do my best to assist you in this regard
AGENT : It may take a minute for me to search this issue for you. Could you please stay connected with me?
ME: Yes
AGENT : I have a link for the software and drivers for you
ME: Great
AGENT : [...]
AGENT : Is there anything else that I can help you with today?
ME: That's for firmware, not MediaConnect.
AGENT : ok
ME: I already upgraded the firmware when I was setting it up.
AGENT : We have limited expertise on this line of product. However, we have a dedicated team that supports this product via phone.
ME: are they available today?
AGENT : You may contact our Product Support Team at 1-888-744-5477 and they will be able to help you with detailed product information.
AGENT : Sorry they are closed today
ME: OK, I am done with this product. It's not your fault, but this is a poor way for Philips to release this, with no software and no support. Thanks for your help.
ME: I'll be returning it to Wal-Mart.
AGENT : ! Sorry for the inconvenience
AGENT : Thank you for contacting Phil ips. We hope that we brought Sense and Simplicity to you today. Our chat agents are available 24 hours a day, 7 days a week.Chat is closed by agent

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